terms-and-conditions

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LEGAL

TERMS & CONDITIONS

Last Updated: July 2026

1. INTRODUCTION

These Terms and Conditions govern your use of the Gym Ratz website and your purchase of any products sold through it. By placing an order or using this site, you agree to be bound by these terms.

2. ORDERS AND PAYMENT

All orders are subject to acceptance and availability. Prices are listed in GBP and include VAT where applicable. We reserve the right to correct pricing errors at any time before an order is dispatched.

3. SHIPPING AND DELIVERY

Estimated delivery times are provided at checkout and are not guaranteed. Gym Ratz is not liable for delays caused by couriers or circumstances outside our control.

4. RETURNS AND REFUNDS

-Items may be returned within 30 days of delivery, unworn and with original tags attached.

-Refunds are processed to the original payment method within 10 business days of receiving a return.

-Sale items and underwear are final sale unless faulty.

5. INTELLECTUAL PROPERTY

The Gym Ratz name, logo, and all associated branding are trademarks of Gym Ratz Ltd. Reproduction or use without written permission is prohibited.

6. LIMITATION OF LIABILITY

Gym Ratz is not liable for any indirect or consequential loss arising from the use of our products or website.

7. CONTACT

Questions about these terms can be sent to our support team via the contact details on this site.

PRIVACY POLICY

Last Updated: July 2026

1. WHO WE ARE

Gym Ratz Ltd ("we", "us", "our") operates this website. This policy explains what personal data we collect, how we use it, and your rights over it.

2. INFORMATION WE COLLECT

-Contact details you provide when ordering or signing up, such as name, email, address, and phone number.

-Order and payment information, processed securely through our payment provider.

-Basic usage data such as pages visited and device type, used to improve the site.

3. HOW WE USE YOUR INFORMATION

We use your information to process orders, provide customer support, send marketing communications you've opted into, and improve our products and services.

4. MARKETING COMMUNICATIONS

We'll only send you marketing emails if you've opted in. You can unsubscribe at any time using the link in any email we send.

5. SHARING YOUR INFORMATION

We share data only with trusted third parties needed to fulfil your order, such as payment processors and delivery couriers. We do not sell your personal data.

6. YOUR RIGHTS

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. Contact us to exercise these rights.

7. COOKIES

This site uses cookies to remember your preferences and understand how the site is used. You can control cookies through your browser settings.

8. CONTACT

For any questions about this policy or your data, please get in touch via the contact details on this site.