PRIVACY POLICY
Data Controller: The Founders of GYM RATZ.
Gym Ratz – Privacy Policy
Last updated: April 2026
Gym Ratz (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using our site, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Provided directly by you when:
• Creating an account
• Placing an order
• Contacting customer support
• Subscribing to newsletters
This may include:
• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely by third‑party providers)
1.2 Automatically Collected Information
When you browse our site, we may collect:
• IP address
• Device information
• Browser type
• Pages viewed
• Cookies and tracking data
1.3 Payment Information
We do not store full payment card details.
Payments are processed securely through trusted third‑party providers such as Revolut, PayPal, or card processors.
2. How We Use Your Information
We use your information to:
• Process and fulfil orders
• Provide customer support
• Improve website performance and user experience
• Send order updates and service notifications
• Prevent fraud and maintain security
• Send marketing communications (only with your consent)
3. Legal Basis for Processing (UK GDPR)
We process your data under the following legal bases:
• Contractual necessity – to fulfil your orders
• Legitimate interests – improving our services and preventing fraud
• Consent – for marketing communications
• Legal obligation – maintaining financial records
4. Sharing Your Information
We may share your information with trusted third parties, including:
• Payment processors (e.g., Revolut, PayPal)
• Delivery and courier services
• IT and website hosting providers
• Analytics and marketing tools
We never sell your personal data.
All third parties are required to protect your information in accordance with UK data protection laws.
5. Cookies & Tracking Technologies
We use cookies to:
• Enable essential website functions
• Improve site performance
• Analyse traffic and user behaviour
• Personalise your shopping experience
You can manage cookie preferences through your browser settings.
6. Data Storage & Security
We take appropriate technical and organisational measures to protect your data, including:
• Encrypted connections (HTTPS)
• Secure payment gateways
• Access controls
• Regular security monitoring
Your data is stored within the UK or EEA, or in locations with adequate data protection safeguards.
7. Your Rights (UK GDPR)
You have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing
• Withdraw consent at any time
• Request data portability
To exercise your rights, contact us using the details below.
8. Data Retention
We retain your information only as long as necessary for:
• Order fulfilment
• Legal and accounting obligations
• Customer service and warranty purposes
After this period, your data is securely deleted or anonymised.
9. Third‑Party Links
Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes take effect immediately upon posting.
We encourage you to review this page periodically.
11. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Gym Ratz – Data Protection Officer
Email: gym_ratz@outlook.com
Phone: (0044) - 7864820233
Address:
2nd Floor College House
17 King Edwards Road
Ruislip HA4 7AE
London
United Kingdom